Frequently Asked Questions
Everything you need to know about your TORRAS experience
What is the standard shipping time for TORRAS products?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days within the United States, while international shipping can take 7-14 business days depending on the destination.
Do TORRAS phone cases support wireless charging and MagSafe?
Yes, our cases are engineered with ultra-thin, high-grade materials that are fully compatible with Qi-certified wireless chargers. Our MagSafe-specific series features built-in N52 magnets for a secure snap-on experience.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund or exchange.
How does the warranty work for electronic products like neck fans?
All TORRAS electronic devices come with a standard 12-month warranty that covers manufacturing defects. You can extend this warranty by registering your product on our official website within 14 days of purchase.
Will the clear cases turn yellow over time?
Our clear cases are crafted using high-grade TPU materials and Transtastic anti-oxidation technology, which significantly resists yellowing caused by UV rays and hand sweat compared to standard clear cases.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna or Afterpay.